REI Co-op

Large store, backed by huge online business, where you can find new and used equipment and clothes/footwear - tried and tested. Unlike other retailers, staff are also tried and tested and my experience is that you often learn things after coming here from people that have lived the adventure you are seeking. Formal learning in the way of classes and actual tours are also a thing. REI stands behind their merch with a generous return policy; furthermore, they work with their customers - I have heard multiple hikers now getting mail dropped items while they were on long distance trails. They also have a nice coffee shop and clean bathrooms. This is the real deal!

Very spacious, beautiful store in a historic building. This location is very close to the NoMa metro station - take the south exit to M Street and you're basically right there. This REI Flagship store has just about anything outdoors-related, but you can call ahead if you're curious about whether a specific product is in-stock. There's also a La Colombe coffee shop inside!

Definitely don’t go to REI if you’re in a hurry. But also Don’t go to REI expecting prices to be listed correctly. Don’t go to REI expecting what someone said on the phone when you call to match what’s available/going on in the store. Don’t go to REI expecting them to have what you need. Actually, just don’t go to REI. The staff is nice. I’ve had continually bad experiences especially at this location, but also at others, so seems like a corporate issue. Can anyone suggest a reasonable bike shop in DC? Have also had really bad experiences with bicycleSPACE. frankly I’ve had better experiences with car mechanics and I hate cars…

This was the most traumatized I have ever been at a bike shop. I ride my bike everyday & before vacation I dropped it off for a tune up in one piece They proceeded to try and charge me $480 After just sending emails with higher and higher costs I told them to stop and I would just come and get my bike. After picking it up I had to bring it back the next day for repairs and found out they added pieces I didn’t even know about. NEVER TAKE YOUR BIKE HERE FOR ANYTHING

I've been to lots of REIs. This is hands-down the worst one I've ever been to. The store is disorganized and a lot of the staff tends to be aloof or even rude. A month ago I brought my bike in to get a flat tube fixed. The technician installed a long-stim tire tube for some reason on a bike tire that didn't require one. I figured maybe he was just having a bad day and it wasn't a huge deal. I brought it back to have it fixed and they comped me for a new tube, and then fixed it up. No big deal, but as I was checking out, the girl who fixed the flat asked a guy who I think is a manager to open up on a register and please check me out because she was busy and they had previously screwed up my order. The guy threw a temper tantrum in front of me about it and said he didn't want to do that and it wasn't his job. I thought it was very unprofessional and rude, especially given that they had screwed up my bike previously. I was there on Wednesday night and the same manager was assisting me with a question about a potential return of a bike I bought in the spring but hadn't ridden yet. He was extremely rude with me and just acted aloof and put off by my questions. It also took 30 minutes to check out for a purchase. There were only two cashiers and I am assuming he could have easily opened on a register. The guy is African-American and has a beard. I don't know what his job officially is but I dread any time I come in there and an associate defers me to him.